Express Reputation | Reputation Management for Google Maps | 30‑Day Results
The first reputation agency with a truly personal approach

Lift your business on Google Maps in 30 days: more reviews, higher rating, new customers

We manage reputation for restaurants, hotels, clinics, auto services, beauty salons… Guaranteed rating growth or your money back.

Press to request a free reputation audit
Portrait of Express Reputation founder — reputation management expert

Pricing

Choose the plan that fits your business

Starter

$199 (first month)
$399/mo (then)
Who it's for:
New businesses or those with 0–5 reviews that need a fast Google start.
👉 Ideal for restaurants, cafes, salons, and auto services at launch.
  • Full audit and setup of Google Business Profile
  • QR code and link for collecting reviews
  • Monitoring and responses to new reviews (up to 20/mo)
  • Monthly performance report
Choose Starter for $399 per month

Premium + SEO & Content

$599 (first month)
$999/mo (then)
Who it's for:
Premium businesses (fine dining, clinics, upscale beauty) where image and content matter.
👉 Maximum attention to reputation and brand image.
  • Everything in Growth
  • Additional platforms: TripAdvisor / Healthgrades / BBB / OpenTable (by niche)
  • Photo/video content production for the profile
  • Publishing news, promos, and updates (Google Posts, FB)
  • Daily review monitoring
Choose Premium + SEO & Content for $999 per month

Negative review removal — formal legal appeal of a defamatory review

$Custom
    Choose Negative review removal — formal legal appeal of a defamatory review for $Custom per month
    Get an audit

    About our agency

    Express Reputation — a truly personal approach to your reputation

    Express Reputation — your reliable partner in reputation management

    We specialize in comprehensive reputation management on Google Maps and other online platforms. Over 5 years, we’ve helped 500+ companies improve ratings and increase customer flow.

    Our team is made up of certified digital marketers who know the nuances of review management and turn dissatisfied customers into loyal advocates.

    500+
    Satisfied clients
    5
    Years of experience
    0.8+
    Avg. rating growth
    98%
    Successful projects

    Our principles

    Integrity

    Only compliant methods, no fake reviews

    Performance

    Performance

    Results guaranteed or your money back

    Support 24/7

    Always available to help

    Transparency

    Weekly progress reports

    Meet our team

    Michael Johnson — Founder of Express Reputation

    Michael Johnson

    Reputation for restaurants and salons

    Sarah Williams — Head of Reputation

    Sarah Williams

    SEO and negative review handling

    Our mission

    We help businesses build trust with customers through honest and effective reputation work. Every project is a chance to improve an entrepreneur’s life.

    Why do reviews decide everything?

    Online reputation directly drives customer trust and your conversion rate

    93%

    read reviews before buying

    +31%

    revenue lift with 4.5+ rating

    72%

    trust businesses with reviews

    Get an audit

    We make people trust your business

    A comprehensive approach to managing your business reputation on Google Maps

    Review management

    Monitoring, analysis, and professional responses to all reviews of your business

    Reputation protection

    Timely handling of negative reviews and prevention of reputation risks

    Rating growth

    Strategies to increase the quantity and quality of positive reviews

    GBP optimization

    Full setup and optimization of your Google Business Profile

    How we differ from big agencies

    We focus on outcomes, not bureaucracy

    CriterionExpress ReputationLarge agencies
    Personal approach
    Results guarantee
    Transparent pricing
    Fast response
    Access to founder
    Express Reputation vs Large agencies
    Personal approach
    Us
    Them
    Results guarantee
    Us
    Them
    Transparent pricing
    Us
    Them
    Fast response
    Us
    Them
    Access to founder
    Us
    Them

    What our clients achieve

    Real case studies: rating, trust, and conversion growth

    Pisco & Nazca restaurant card in Google
    Peruvian restaurant
    Peruvian restaurantWashington, DC

    Kept 4.9 rating and sped up table bookings

    Context: High footfall but losing new guests due to old unanswered reviews and delays confirming reservations.

    Actions: Introduced fast personalized reply scripts + cancellation reason tags; optimized visual profile blocks and schedule.

    Outcome: “Book a table” conversion up and a stable 4.9 rating while review volume increased.

    4.9
    Final rating
    21K+
    Total reviews
    +18%
    Bookings via button
    96%
    Replies < 12h
    “We used to reply randomly every couple of days. Now replies are systematic and guests often say they chose us because we actively answer. Weekday seatings became steadier.”Manager, Pisco & Nazca
    Taqueria Ramirez Google listing
    Mexican taqueria
    Mexican taqueriaBrooklyn, NY

    Increased trust and table turnover speed

    Context: Lively traffic, but some negative reviews about waits and service remained unanswered.

    Actions: Standardized responses (empathy + fix step), surfaced key strengths in the description, encouraged happy guests to leave a review after repeat visits.

    Outcome: Held rating at 4.7, reduced mentions of waiting, and smoothed non-peak dips.

    4.7
    Current rating
    1.6K+
    Total reviews
    −22%
    Mentions of waiting
    +29%
    Repeat visits
    “It got easier once we saw the templates — the team joined in. People note that we always respond and come back. It really affects turnover.”Owner, Taqueria Ramirez
    VR Zone DC Google listing
    VR entertainment center
    VR entertainment centerWashington, DC

    Growth in group bookings and rating retention

    Context: Seasonal dips and low reply activity; valuable group leads compared by competitor reviews.

    Actions: Added structure: fast reply + experience clarification + invitation to return. Highlighted modes and hours to reduce questions.

    Outcome: Demand for group VR time grew, rating held at 4.9 without dips during peak load.

    4.9
    Stable rating
    399
    Current reviews
    +34%
    Group bookings
    97%
    Replies < 24h
    “Guests literally say: you are the most responsive. Almost every group order now comes pre‑warmed by reviews.”Manager, VR Zone DC
    Get an audit

    Get a free audit of your Google Business Profile

    Learn how to improve your Google reputation and attract more customers

    Provide your Google Business Profile link
    Enter your name
    Enter a contact phone number
    Enter a valid email address to receive the audit
    Press to submit a free audit request

    Frequently asked questions

    Answers to common questions about how we work

    How quickly will new reviews appear?
    We launch the process within 3–5 days after payment. The first reviews from real customers usually appear within the first month.
    What happens if a negative review appears?
    We respond within 24 hours: we write a polite public reply on behalf of your business and file an official complaint if the review violates Google or Yelp policies.
    Can I try just one month?
    Yes. The first month is offered at a reduced "pilot" price. After that, you can either continue your subscription or stop with no obligations.
    What is the difference between Starter, Growth, and Premium?
    Starter: Google Business Profile only, basic support. Growth: Google + SEO optimization of the profile, growth strategy, handling negative reviews. Premium: Full package + photo/video content, news & updates, and a personal 24/7 manager.
    Do you only work with restaurants?
    No. We work with any local businesses: restaurants, beauty salons, dentists, car services, and many more.
    Do you guarantee the removal of negative reviews?
    We never promise guaranteed removal. We officially dispute reviews that violate platform rules (spam, fake, conflict of interest). The final decision is always made by the platform.
    Can I still manage my own business profile if we work together?
    Yes. We don't take away your access. You can always make changes to your Google Business Profile and work alongside us.
    How are you different from big companies like Podium?
    We are a small agency with a human face. You always communicate directly with the manager, not a call center. At the same time, our prices are 2–3 times lower, while the quality of service is higher.

    Contact us

    Ready to grow your reputation? Send a request and we’ll reach out.

    Emailinfo@express-reputation.com
    HoursMon–Fri: 9:00–18:00, Sat: 10:00–16:00